Privacy Policy

1 Introduction

Welcome to SuperBai.

SuperBai Solutions Private Limited ("SuperBai", "we", "our", or "us") operates a technology-enabled household workforce management platform that connects households and domestic workers while providing household workforce management, substitute services, scheduling support, communication assistance, and related services.

This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information when you access or use the SuperBai website, mobile application, WhatsApp services, customer support channels, or any related services (collectively referred to as the "Platform").

By accessing or using SuperBai, you consent to the collection and processing of your information as described in this Privacy Policy.

2 Information We Collect

A. Customer Information

We may collect:

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Society / Building Information
• Profile Details
• Service Preferences
• Booking Information
• Payment Information
• Feedback and Support Requests

B. Domestic Worker Information

We may collect:

• Full Name
• Mobile Number
• Residential Address
• Emergency Contact Details
• Aadhaar or other identity documents
• Work Experience
• Service Skills
• Availability Information
• Bank Details (where applicable)
• Verification Documents
• Profile Photograph (optional)

C. Technical Information

When you use our Platform, we may automatically collect:

• Device Information
• IP Address
• Browser Type
• Operating System
• Device ID
• App Usage Information
• Login Activity
• Location Data (where permission is granted)

D. Payment Information

Payments made through SuperBai may be processed by third-party payment gateways.

3 How We Collect Information

We collect information through:

Directly From You

When you:

• Register an account
• Subscribe to SuperBai Pass
• Onboard as a domestic worker
• Contact customer support
• Submit feedback
• Fill forms through the app or WhatsApp

Automatically

Through:

• Cookies
• Analytics tools
• App activity monitoring
• Device information

Through Third Parties

Such as:

• Payment gateway providers
• Verification partners
• Referral programs
• Society referrals
• Domestic worker references

4 How We Use Your Information

We may use your information to:

• Create and manage user accounts
• Provide household workforce management services
• Coordinate substitute services
• Facilitate communication between households and workers
• Process payments
• Generate invoices
• Verify user identities
• Improve platform functionality
• Resolve disputes and complaints
• Provide customer support
• Send notifications and updates
• Comply with legal obligations
• Prevent fraud and misuse

5 Substitute Service Management

One of SuperBai's core services is substitute coordination.

To facilitate substitute services, SuperBai may use information relating to:

• Worker availability
• Service preferences
• Household requirements
• Service schedules

This information is used solely for workforce coordination and service management.

6 Sharing of Information

We may share limited information with:

Domestic Workers

To facilitate services requested by households.

Households

To facilitate services performed by domestic workers.

Service Providers

Including:

• Payment gateway providers
• Technology providers
• Verification partners
• Cloud storage providers
• Customer support partners

Legal Authorities

Where required under applicable laws, court orders, governmental directions, or regulatory requirements.

7 Information We Do Not Sell

SuperBai does not sell your personal information to third parties.

We do not trade, rent, or commercially exploit personal information for unrelated third-party marketing purposes.

8 Cookies & Analytics

SuperBai may use cookies, analytics tools, and similar technologies to:

• Improve user experience
• Understand platform usage
• Monitor system performance
• Enhance platform security

Users may disable cookies through browser settings; however, certain features may not function properly.

9 Data Security

SuperBai implements reasonable security measures to protect personal information, including:

• Secure servers
• Access controls
• Password protection
• Data encryption where applicable
• Restricted employee access

However, no electronic system can guarantee absolute security. Users acknowledge that transmission of information over the internet carries inherent risks.

10 User Responsibilities

Users are responsible for:

• Maintaining account confidentiality
• Protecting login credentials
• Providing accurate information
• Reporting unauthorized account access immediately

11 Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Certain records may be retained even after account closure where required by law.

12 Account Deletion

Users may request deletion of their account by contacting SuperBai Customer Support.

Upon successful verification and subject to applicable legal requirements:

• Platform access may be terminated.
• Personal information may be deleted or anonymized.

Certain records required for compliance, accounting, taxation, fraud prevention, or legal purposes may continue to be retained.

13 Communication Consent

By registering with SuperBai, you consent to receiving:

• Calls
• SMS
• WhatsApp messages
• Push notifications
• Emails

related to:

• Services
• Bookings
• Substitute updates
• Payments
• Customer support
• Promotional offers (where permitted)

Users may opt out of marketing communications at any time.

14 Children's Privacy

SuperBai services are intended only for individuals above 18 years of age. We do not knowingly collect personal information from minors.

15 Business Transfers

If SuperBai undergoes:

• Merger
• Acquisition
• Investment transaction
• Restructuring
• Sale of assets

user information may be transferred as part of such transaction, subject to applicable law.

16 Changes to This Policy

SuperBai reserves the right to update this Privacy Policy from time to time. Updated versions will be published on the Platform.

Continued use of the Platform after such updates constitutes acceptance of the revised Privacy Policy.

17 Your Rights

Subject to applicable law, users may request:

• Access to personal information
• Correction of inaccurate information
• Updating account details
• Deletion requests
• Withdrawal of consent where legally permissible

Requests may be submitted through SuperBai Customer Support.

18 Third-Party Services

The Platform may contain links or integrations with third-party services including:

• Payment gateways
• WhatsApp Business
• Google Services
• Apple Services

SuperBai is not responsible for the privacy practices of such third parties. Users are encouraged to review their respective privacy policies.